These terms and conditions apply to all services offered by ZBS Digital in Karachi. By engaging our services, you agree to be bound by these terms.

1. Revision Policy

Digital Marketing, SEO, Google Ads & PPC

• Monthly performance reports: revisions within 7 days of delivery
• Campaign strategies: adjustments based on performance metrics
• Strategic revisions: implemented within 48 business hours

Web Development,  Graphic Design & Logo Design

• Unlimited revisions during development, as long as scope remains unchanged
• Requests submitted within 7 days of initial delivery
• Turnaround: 48 business hours
• Major changes outside scope may incur additional charges

Content Writing , Social Media & Brand Designing

• Two rounds of revisions included per deliverable
• Requests within 5 business days of delivery
• Completion: within 24–48 business hours

2. Refund Policy

Initial Phase

• 100% refund (minus 10% administrative fee) if canceled before work begins
• 66% refund if canceled within 48 hours of project start
• 33% refund if canceled within 48–96 hours of project start
• No refund after 96 hours or once revisions have been requested

Service‑Specific

• Digital Marketing & SEO: No refund after campaign launch
• Web Development: No refund after design mockup approval
• Graphic & logo Design: No refund after initial concept approval
• PPC 7 Google ads Campaigns: No refund on ad spend
• Content Writing: No refund after draft delivery
• Social Media: No refund after calendar approval
• Brand Designing:No refund after initial concept approval

3. Quality Assurance

• All deliverables undergo internal QA before client review
• We follow industry-leading protocols and the latest web and marketing standards.
• Ongoing performance monitoring and reporting

4. Client Responsibilities

• Provide clear requirements, assets, and access in a timely manner
• Respond to queries within 5 business days
• Review and provide feedback within agreed timeframes
• Maintain active communication throughout the project

5. Delivery Policy

• Website Development: 4–8 weeks (depending on complexity)
• Digital Campaign Setup: 5–7 business days
• SEO Program: Initial optimization in 15–20 business days
• Graphic Design: 2 –7 business days
• Content Writing: 3–5 business days per piece
• Social Media Setup & Calendar: 7 days
• Rush Delivery: Available at additional cost

6. Payment Terms

• 80% advance due at project kickoff
• Remaining balance due upon completion
• Monthly retainers billed in advance
• Accepted methods: bank transfer (local Pakistani banks), EasyPaisa, JazzCash
• Late payments subject to 2% monthly interest

7. Intellectual Property

• Final deliverables: client ownership upon full payment
• ZBS Digital Marketing retains rights to preliminary concepts
• Client‑provided materials remain the client’s property
• ZBS reserves portfolio rights unless otherwise agreed

8. Confidentiality

• Strict confidentiality of client data, strategies, and analytics
• Non‑disclosure of access credentials and proprietary methodologies

9. Service Termination

ZBS Digital Marketing may terminate services if:

• Payment terms are breached
• If the client fails to respond for more than 18 business days.
• Project requirements change significantly without mutual agreement
• Client violates these terms

10. Communication Policy

Official channels:

• Registered email addresses
• Client portal
• Official phone numbers
• Scheduled meetings

11. Limitation of Liability

ZBS Digital Marketing’s liability is limited to:

• Total fees paid for the specific service
• Direct damages arising from service delivery

12. Dispute Resolution

• Direct negotiation
• Professional mediation
• Binding arbitration if necessary

13. Contact Information

Email: info@zbsdigital.com
Phone: +92 3238947898

These terms are subject to change; we’ll notify active clients of any updates and post the revised version on our website. Your continued use of our services indicates your acceptance of the latest terms.